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frequently asked questions


Will my Laptop fit?

The dimensions of the computer compartments are listed along with each product description. If you have a specific computer that does not seem to be a good fit for any of our currently listed products, please let us know. Depending on the size of your program and your needs, we can often manufacture custom sizes with 90 days lead time.

What size are the other pockets?
Laptrap: 2 side pockets - 11.25" x 7" x 1" each (the 1" dim will expand a bit though)

What if my laptop doesn't fit the way I like or if I decide the case won't work for me?
We offer a 30-day return policy during which time you may return your order for any reason at all.

How long will it take before my order ships?
If your order is placed before 1pm (eastern time), we make every effort to ship it the same day. In some rare cases, the order will ship the next day. If you are at all concerned with the timing of your shipment due to upcoming travel, please call us at 888.662.4300.

What is your warranty?
All of our products are built to last a lifetime. Consequently, we offer to the original owner, a lifetime warranty against defects in materials and workmanship. If one of our products ever fails due to a manufacturing defect, we will repair or replace it without charge. This warranty does not cover normal wear and tear and/or damage caused by misuse or accident.

Will these cases actually make me cooler?
In many cases yes, but we obviously can not control your ability to actually be cool....but you will definitely be cooler than your friends who don't have a portable office. Our cases will, however, allow for cooler operation of your laptop via our non-slip riser pads, which provide better airflow below your computer. So, if you are only worried about your lap being cooler, the answer is definitely yes!

Will these cases only work on my lap?
No. You may use all of our products on your lap or desktop surface equally well. In fact, you do not have to leave the computer in the case at all times. You may remove it as needed or work from the case directly when most convenient.